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Can I send inkjet/metallic prints to Capri? Yes. Mounted albums are custom made which involves a significant amount of handling. These specialty papers have shown a high risk of potential damage during our manufacturing process. Should any damage occur, while in plant or after completion of the album, in relation to the use of any non-traditional paper or inks, the studio is fully responsible for the cost of reprints. Please clearly note on the order form: 1) Which prints are Inkjet/Metallic 2) Whether or not they may be sprayed We strongly urge you to have all prints sprayed by Capri to minimize the risk of damage. Why must my prints be sprayed? Spraying your mounted album prints helps to prevent fingerprints and scratches, and helps ensure surfaces do not stick together during production. Capri uses a water-based lustre spray that is made to our specifications and is compatible with all of the procedures performed in our plant. If you send prints that have already been sprayed, we cannot be responsible for the print surface as well as any other damage that may occur due to the spray. If you choose not to have your prints sprayed at all, you will be asked to sign a release relinquishing Capri for all liability due to damage. Note: If prints do not arrive already sprayed, we will automatically spray them. How do I prepare a mounted album order? We recommend that you design the album with prints on an even number of sides. Please refer to our Product Summary Guide for more information about available layouts for Reversible albums and Metro books. Surfaces must be completely free of scratches or folds, and backs must be free of any stickers or heavy markings that may show through once mounted. Prints should be numbered with a Faber Castell 6B drawing pencil (supplied N/C upon request) softly on the back. To pack the order, we are happy to supply you with complimentary cardboards and sturdy panorama tubes. What is your turn-around time? Mounted Albums Reversible, Metro Book and Flush: 3 weeks Modern Image and Mini: 2 weeks Slip-in Albums Mosaic and Gallery: 2 weeks Folios: 1 week Do you offer sample discounts? Yes, we offer a 50% discount on all album samples (excludes mini’s and folios). This offer is limited to one sample per album type per calendar year. What are the trimming specs on mounted albums? Reversible Album and Metro Book: All prints are machine trimmed 1/8” on all sides Flush Album: All prints are machine trimmed 3/16” on the three exposed (gilded) edges. Please note the hinge tape covers 1/4” of image. (Allow 1/2” clearance on all four edges) Modern Image & Mini Books: Prints are trimmed 1/8” on all four sides. When sending panoramas or individual prints to give the illusion of a panorama, they will NOT be trimmed on the inside seam, rather, they will be trimmed 1/4” on the outside edges. (Allow 1/2” for clearance from all four edges) ** Note: If templates or digitally placed text is within a 1/2” of edges, they may be trimmed What type of cover options do you offer? Capri album offers an exciting array of cover options including: Cover materials: Quality leather, Mooless leather and contemporary fabric cover treatments such as Ultrasuede® are offered in a variety of colors. Design options: From our scintillating Swarovski® cover imprint to our unique 5-band spine, and dozens of options in-between, Capri allows customers to showcase their images with individuality and flair. Click here to view available cover options for each album style. How many layouts do you offer for Mounted Reversible Albums and Metro Books? Over 600 layouts, from timeless traditional to exciting contemporary, are available on Reversible albums. Over 200 are available for the Metro. How many layouts do you offer for Mosaic slip-in albums? Capri offers over 200 elegant and innovative designs from which to choose. How is my order shipped? Orders are shipped via UPS Ground, unless otherwise requested. Please make sure we have your current email so we can notify you with tracking info when your order ships. Can an album be repaired? Yes. We can repair or replace covers, prints and gilding. Please consult our Product Guide for repair information What exactly is CDAB (CapriDesignAndBind) and how do I get started? CapriDesignAndBind.com is the ideal tool to give your studio a faster and smoother workflow and the opportunity to increase your sales and profits. Capri has worked closely with LustreColor to create the industry’s most sophisticated online album designing and printing system, CapriDesignandBind.com. This exciting new relationship allows both companies to provide your studio a faster One Source Solution in designing and delivering wedding albums. LustreColor is recognized as a national leader in digital services for Professional Wedding & Portrait Photographers, and is the exclusive output provider for CapriDesignandBind.com reprints. Setting up a LustreColor account so that you can use CapriDesignAndBind.com is easy! Simply Click Here and fill out the account questionnaire. A new LustreColor account number will be emailed back to you within a few minutes. Within a few days you will also receive LustreColor’s new customer information kit detailing all of their products & online services. If you would like to get started immediately, call LustreColor’s customer service department at 1-800-827-7101 x114 and ask to have your CapriDesignAndBind.com online account activated at once. Can I order on-line? Yes! Mosaic and Gallery albums, and Folios may be ordered on-line. Where can I get an order form? Simply download the forms you need here or Contact our Customer Service Department at 800-666-6653 back to top |
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